Turtle Top FAQ

Yes, as owner you can set your own rental price. We can discuss fair market value and comparable properties to help you make an informed decision.

Yes, we can handle and set up paying your property bills each month or quarterly, depending on the business requirement for the bill.

Turtle Top charges fees on initial property set-up , new tenant placement, yearly administration and evictions. Owners are also responsible for paying for maintenance, repairs, cleaning and other services as needed. In addition, there is a security deposit per unit which is refundable. For a detailed breakdown of fees and services please refer to your Property Management Agreement.

Enterprise Bank & Trust is our preferred financial institution.

Turtle Top will send you a monthly property statement. In addition, through your Owner's Portal you have the ability to generate on-demand reports on income statements, balance sheets, general ledgers, property statements and more.

Turtle Top uses Buildium Property Management software.

In most cases, we can start managing your property the next business day after signing the Property Management Agreement.

We typically advertise units before the current lease expires. Whenever possible, we arrange viewings for units that are still occupied, helping to minimize vacancy time.

Repairs, cleaning, yard care, and other services will be billed to the owner at affordable rates. The exact fees for each service can be found in your Property Management Agreement.

We'll inspect your property prior to resident move-in and after residents vacate. We'll also perform a regular inspection at lease renewal. We use Inspections by HappyCo as our inspection software. We're happy to share inspection reports with you on request.

Turtle Top Properties prioritizes responsible tenancy and conducts a rigorous screening process involving a full credit report (including credit score), identity verification, a complete background check, and an eviction history report. TransUnion is our preferred credit reporting agency.

This agreement is between Turtle Top Properties and the owner of their property. The agreement outlines what Turtle Top does and what the owners responsibilities are. Each property managed by Turtle Top requires its own agreement.

Turtle Top is happy to perform property winterization when necessary. Most winterization services will be billed at our regular maintenance rate (e.g. sprinkler blow-outs, AC removal, external water shut-down).

We charge 8% or $75 on each unit, whichever is greater of the total monthly gross on residential leases (rentals).

Both smoke and carbon monoxide detectors are required by law. In addition, Turtle Top highly recommends fire extinguishers. The maintenance crew can install any of these at the owner's expense.

The owner agrees to maintain adequate property insurance on the premises, including liability coverage, fire, and extended coverage, naming the property manager as an additional insured.

All collected rent is held in a trust account. After expenses are paid, your owner disbursement is sent via electronic payment to an account specified in your Property Management Agreement. If you'd prefer to have a regular check mailed to you, please specify in the Property Management Agreement. Owners usually receive their disbursements near the end of the month.

In your Owner's Portal you will find robust options to create on-demand reports on such things as leases, security deposits and liabilities, tenant statements, work orders, and more.

Being a landlord is a full-time job. Turtle Top Properties will handle day-to-day items involving your property. Turtle Top is able to handle rent collection, tenant services, property inspections, maintenance and leasing. We also provide monthly financial statements, along with on-demand reports.

No, the owner does not pay a management fee if a unit is vacant. Turtle Top will continue to pay regular expenses on behalf of the owner.

Our dedicated maintenance provider is MtM Maintenance LLC (Marc the Mule). Marc the Mule is licensed and insured to handle various tasks, from minor repairs to full home renovations. For specialized services, Turtle Top prefers to work only with reputable, licensed and insured individuals. please refer to your Property Management Agreement for more details.

Turtle Top will list your property on top rental listing services like Apartments.com, Rent.com, Apartmentlist.com and Realtor.com. In addition, we may utilize Facebook, Craigslist and YouTube.

We provide flexible payment options for tenants, including: pay online through the Resident Center using EFT or a credit card, pay by mail using a cashier's check/MO or pay at local retailers like WalMart using PayNearMe.

Owners will often pay for water, sewer, and garbage. Other owners will include internet services, electric and gas bills. It really is a preference for the owner and is to be specified in the Property Management Agreement at the time of sign-up.

Yes, owners are expected to deposit at least $500 per property. The money is held in a trust account, and is to be used only for emergency purposes related to your property. If the deposit is not used, it will be refunded.

If you want a renewal, that can be an option. If you want to move out, you will need to notify us in writing 30 days prior to the lease running out.

This is up to the owner and will be indicated in the lease agreement.

Please log-in to the Resident Center and complete your maintenance request from there.

Some owners may allow pets, but prior approval is required. While there's no pet security deposit, a monthly pet fee of $25 per pet applies.

No.

Rent is due on the 1st of the month. A 5% late fee will be applied if rent is not received by the 5th.

Tenants are not allowed to repair or modify anything in their unit without permission. Turn in a work order and we will fix the issue accordingly.

Yes. You can purchase a rental insurance policy directly through the Resident Center.

Application costs are $30. This covers the cost of tenant screening which includes a full credit report with credit score, a complete background check and identity verification, income verification and an eviction history report.

Unfortunately, installing new locks without prior approval would breach your lease agreement. If you'd like to re-key your existing lock, you can submit a request and pay the associated costs. An approved Turtle Top contractor will handle the work.

Applicants must be at least 18 years old.

Yes, you will get it back as long as there is no damage to the property. Normal wear and tear is expected. You also need clean the residence before moving out.

Lease agreements are a binding contract and must be honored through the terms of the lease, even under new ownership. Basically, the new owner would need to honor the terms.

We use TransUnion to conduct soft credit checks. This won't impact your credit score.

Turtle Top offers flexible payment options: Use your Resident portal to pay electronically using an EFT (Electronic Funds Transfer) or a credit card. Pay at a nearby retailer like WalMart using PayNearMe. Pay by mail using a cashier's check or money order. Please consult Turtle Top before sending a personal check. Mail payments to: Turtle Top Properties PO Box 373 Smelterville, ID 83868

Standard appliances in most units include a stove/oven and refrigerator. Additional amenities such as air conditioning, microwaves, washers, and dryers are not guaranteed and are often considered a bonus. The owner is not responsible for repairing or replacing these appliances if they malfunction.

This really depends on the owner. However, owners will often pay water, sewer and garbage. Check your lease for your specific details.

Detailed application instructions can be found on our Residents page.

Yes. If you want your rent payments to be reported to the 3 major credit bureaus, you can sign up for a Rent Reporting subscription. Each tenant who wants to report their rent will need their own subscription. Please note that all tenants are jointly liable for the full rent amount. More information about Rent Reporting can be found in the Resident's Center.

A security deposit is required. While the standard deposit is typically one month's rent, the required amount may vary based on factors such as credit history.

The Resident Center is your one-stop shop for managing your rental home. You can view your lease details, make online payments, submit maintenance requests, purchase renters insurance and much more. Additional information about the Resident Center can be found here.

Turtle Top Properties does not mandate renter's insurance, but we strongly encourage residents to consider purchasing a policy to safeguard their personal losses and liabilities. It's important to understand that the insurance coverage provided by property owners and Turtle Top does not extend to individual tenants.

The typical lease is for a 12 month term. Occasionally, owners will agree to a month-to-month or a custom lease that is anywhere from 2-18 months.

You will be required to have a cosigner.

We use application fees to pay for the tenant screening process.